Useful Links and Information
We trust that you and your whanau and community group are coping and managing things as well as can be expected at this time. Do let us know if we can be of any further assistance. Kia kaha. ANCAD. 0800 426 223. info@ancad.org.nz
ANCAD is committed to sharing resources and information with our community during this Pandemic.
Find here below, various links of interest that may be of support to you and your group at this time.
We will also be posting links and updates from community groups as to their responses to Covid during on our Facebook Page, from time to time. ANCAD’s facebook page can be found here: https://www.facebook.com/ancad.org.nz
If you have important information to share in this regard send it to us at: info@ancad.org.nz
Remember: If you are unwell, call your doctor or Healthline on 0800 358 5453 about getting tested.
If you are out and about:
* Wear a mask and keep a 2m distance from others.
* Keep scanning QR codes to track of where you’ve been (It is advisable to turn on the bluetooth tracing function on your phone as this means that if you have been at a location where there has been a positive COVID-19 case, you will then be notified).
*Wash and sanitise hands often.
Disclaimer: Whilst we endeavour to keep links and information here below updated from time to time, we strongly recommend you to go to the source of the information to check out the latest in information and updates, as things can and will change over time.
Information on Covid-19 can be found available in 39 languages. Go here.
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Healthline for free medical advice about COVID-19 0800 358 5453
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Government helpline 0800 779 997 and website https://covid19.govt.nz/
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Remember that RNZ (Radio New Zealand) is the dedicated emergency broadcaster.
Face Covering Exemption Card: You can request a face covering exemption card from the Disabled Persons Assembly NZ by contacting 04 801 9100 or at info@dpa.org.nz
CONTENTS:
>THE LATEST COVID-19 PROTECTION FRAMEWORK (Traffic Lights) SITUATION FOR NZ
>COVID-19 INFORMATION:
>GUIDANCE ABOUT WORKPLACE ACTIVITIES
>LATEST NEWS & UPDATES
>LOCATIONS OF INTEREST
>MAORI, PACIFIKA, CHINESE, ASIAN
>MIGRANTS/FORMER REFUGEES
>FOOD ITEMS & PROVISION
>The Student Volunteer Army Grocery Delivery Service
>NORTH AUCKLAND VACCINATION CENTRES
>VOLUNTEERING
>OLDER PEOPLE
>Disability Directory Update newsletter/COVID-19 Info for Disabled people
>BOARD & GOVERNANCE
>FACE COVERINGS
>LOCATION TRACER APP
>ACCESSING PPE FROM CENTRALISED SUPPLY
>THE VACCINE
>To create your QR code for your organisation/group
>Mental Health and Wellbeing Resources
>Other webistes and APPS (digital) for mental health & wellbeing
>Mental Health Foundation of NZ Community Support Groups
>Mental wellbeing helplines
>THE ASIAN HELPLINE
>Family Violence/Sexual Violence/Youth Servies/Rainbow Community/LGBTQI+: Helplines
>Finding a local support service
>Family violence services
>Services for those who want help to stop harming
>COVID-19 Wage Subsidy Information
>COVID-19 Resurgence Support Payment (RSP)
>Funding, Finances, Subsidies
>SUBSIDISED BROADBAND
THE LATEST SITUATION:
For the latest situation go to the Unite Against Covid-19 official website found HERE.
Update: As at 20 April 2022
All of New Zealand is at Orange.
Protect yourself and our community by getting boosted, wearing a mask when out and about and reducing contact with others.
The COVID-19 Protection Framework
The Government has announced the next stage of the COVID-19 response plan to provide a pathway out of lockdown and give vaccinated New Zealanders more freedom. A pdf version of this Framework can be found HERE.
COVID-19 INFORMATION:
CHARITIES SERVICES: COVID-19 Information, GO HERE.
Information for registered charities, from Charities Services, GO HERE.
Covid-19 updates for community organisations, from Platform|Atamira (a conduit between essential community organisations, and national agencies in the response to Covid-19). GO HERE.
The latest guidance and information for all social services, from MSD, GO HERE.
GUIDANCE OF WORK PLACE ACTIVITIES:
Useful information for moving through the Alert Levels of Covid-19, GO HERE.
LATEST NEWS & UPDATES:
To get the latest news and updates to NZ’s Covid response, GO HERE.
LOCATIONS OF INTEREST:
To find out the latest locations of interest, GO HERE.
MAORI, PACIFIKA, CHINESE, ASIAN:
For information in particular for whānau, hapū, and iwi Māori, GO HERE.
Kia Manawaroa is a dedicated channel for whānau Māori with tamariki and rangatahi, supporting them through their learning journey, providing information on:
- Learning packs and devices
- Childcare arrangements
- Food, essentials and other support
- Getting tested and vaccinated
For information in particular for Pacific Peoples, GO HERE.
Drive up to the Airport Park and Ride Vaccination Centre. There’s no need to book to attend the Airport Park and Ride drive through vaccination centre. Just drive up during the opening hours (Mon — Sun: 8.30am — 3.30pm) with the whānau in your bubble.
These are located at:
• Airport Park and Ride: Open 8.30am – 3.30pm
On Verissimo Drive near the airport
•The Trusts Arena: Open 8.30am — 3.30pm, Monday to Sunday
65-67 Central Park Drive, Henderson, Auckland
Find out more, HERE.
CNSST (Chinese New Settlors Services Trust) Covid-19 Response services and support, GO HERE.
For the elderly of Asian ethnicity, here is the link to Age Concern website page, GO HERE.
MIGRANTS/FORMER REFUGEES:
Free counselling/psychology services (phone/onlione), for further contact details and information (pdf), GO HERE.
FOOD ITEMS & PROVISION:
NORTH SHORE/AUCKLAND NORTH & BEYOND:
Food Providers & Community Connectors:
Location of Contracted Providers funded by MSD to support self-isolating households who need welfare support as part of the Care in Communities welfare response. As at: 2 March 2022 HERE Food Providers & Community Connectors (msd.govt.nz)
For a list of pantries that can be found in suburbs around Auckland, to find Pataka Kai Open Street Pantries, GO HERE.
For food provision and services for the AUCKLAND NORTH area, here is a list from the Family Sevices Directory, GO HERE.
The Good Works Trust foodbank delivers emergency food parcels across the NORTH SHORE to those in urgent need with no capacity to access food, GO HERE.
St Josephs Church (Takapuna) provides food parcels to those in need. Text or Call first to make an appointment on 021 0886 7844. Pick up: 10 Taharoto Road, Takapuna (contactless pick up under Level 4, by arrangement).
Holy Trinity Church (Devonport) are operating a food parcel service under Level 4 (contactless pick up from doorstep by arrangement). Contact 021857997 for a request.
City Impact Church/Community Impact (North Shore): Is still operating under Level 4 as essential workers providing meals and veggie boxes for those most vulnerable in our community. All the Covid19 Level 4 Health and Safety rules will apply, so that means, deliveries with no contact at all. We will be calling each family to let them know approximately what time delivering will be. Delivery will be to their letterbox or doors for people who are unable to get to letterbox. E.g. disabled or have an illness that prevents then from collecting it at the letterbox. (This will be case by case.) Delivery is Friday mornings only. All referrals must be in by Wednesday of that week that gives us time to make contact with families and make a plan for delivery. Here is our referral form for those that may not have access to it. Please when referring keep in mind we are delivering to the most vulnerable in our Community, elderly, sick, mums with children who are unable to leave the house, families with no support. Please, it is case by case and we don’t want anyone to miss out if they are needing food. We trust you and know that you, out of anyone, will know the families situations. Link here for referas to be made https://cityimpactchurch.com/care/
Society of St Vincent de Paul (Vinnies Auckland) are a foodbank in Onehunga but are currently operating under Level 4 a contactless pick up drive through for food parcels for people across Auckland. But pre-registration for this is required first. For further enquiries, phone and leave message: 0800 680 090 or 09 815 6122
To register, GO HERE.
For sourcing emergency food assistance at alert level 4, see information provided from the Citizens Advice Bureau (CAB), GO HERE.
Updated information for communities on access to food or essential items, GO HERE.
Information for community organisations about food provision and distribution from the Ministry of Social Development, GO HERE.
Foodbank NORTH AUCKLAND providers (and other areas) on the foodbank.co.nz site, GO HERE.
AGE CONCERN have permission from the government to assist older people with the following essential services: Collection and delivery of essential groceries, including pet food — mainly using Police checked volunteers and via contactless delivery and we can help coordinate how the volunteer is paid for the groceries.
Anyone can call Age Concern New Zealand on 0800 65 2105 to get advice and support. For their website, GO HERE.
The Salvation Army foodbanks remain operating — Glenfield, Albany and Hibiscus Coast. Individuals need to phone in and will have a conversation over the phone regarding their situation/circumstances etc and a time for them to collect from site without contact will be made.
NEED HELP WITH GROCERY OR PHARMACY PICK-UPS IN THE DEVONPORT AREA?
There are a number of volunteers in the Devonport Peninsula community who are willing to help with grocery shopping or pharmacy pick ups, for those in the community who are unable to get out or feel uncomfortable doing so. If you would like this kind of support, please contact one of the following people who will link you with a volunteer:
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Jacki Fortune, Devonport Self Isolation Support Group: 021 515 532 or jackifortune@yahoo.com
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William Neale, Connect Church Devonport: 021 105 3842
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Nicola Teague Grundy, Devonport Methodist Church: 021 274 1957 or minister@devonportmethodist.org.nz
Devonport RSA assistance: If you need any assistance such as shopping, picking up prescriptions, arranging transportation to medical/vaccination appointments while Covid restrictions are in place or have any other concerns or questions please contact Gail 021446011.
The Student Volunteer Army Grocery Delivery Service is operating in Auckland.
To order in Auckland:
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visit https://shop.sva.org.nz/
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call 09 801 2122.
NORTH AUCKLAND VACCINATION CENTRES: GO HERE
VOLUNTEERING:
For information about volunteering when the time and opportunity is right, GO HERE.
Guidelines for groups working with volunteers, GO HERE.
Guidelines for volunteers, GO HERE.
OLDER PEOPLE:
Anyone can call Age Concern New Zealand on 0800 65 2105 to get advice and support. For their website, GO HERE.
AGE CONCERN have permission from the government to assist older people with the following essential services:
1. Collection and delivery of essential groceries, including pet food — mainly using Police checked volunteers and via contactless delivery and we can help coordinate how the volunteer is paid for the groceries .
2. We have a limited supply of face masks and can drop off a small pack if someone requires some in order to go out.
3. Collection and delivery of essential prescriptions (via volunteers as before).
4. Welfare calls for those who may need a friendly chat on occasion.
If you or anyone requires assistance then please call our office on: 489 4975 (Mon – Friday).
Disability Directory Update newsletter (27August), GO HERE.
COVID-19 Information for disabled people, from the Office of Disability Issues, GO HERE.
BOARD & GOVERNANCE:
Useful information for Board leadership in times of crisis, GO HERE.
Governance in a crisis for small charities, pdf information, GO HERE.
FACE COVERINGS:
We encourage you to wear a face covering and keep 2 metres distance from others when leaving your home. Especially if it is difficult to maintain physical distance from others.
You legally must wear a face covering if you are a customer or an employee involving customer contact at a business or service.
This means, you legally must wear a face covering:
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on public transport and at departure points, for example train stations and bus stops
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on flights
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in taxi or ride-share vehicles — drivers and passengers
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when visiting healthcare facilities
Current exemptions for face coverings remain in place. You do not need to wear a face covering if you are:
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have a physical or mental illness
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have conditions or disability that makes wearing a face covering unsuitable.
LOCATION TRACER APP:
NZ COVID Tracer helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing. To find out more, GO HERE.
ACCESSING PPE FROM CENTRALISED SUPPLY:
Our health and disability sector hold contingency supplies of PPE – these supplies should be suitable to meet your immediate requirements however if you have an urgent need for PPE, please place an order and contact COVID.healthsupplychain@health.govt.nz to let us know. We will review the situation as announcements are made and as the situation progresses, with a view to ensuring that the health and disability sector has the PPE it needs at all times.
If you require PPE for services located in Auckland, Northland, Waitemata or Counties Manukau please place an order through the PPE Portal via OneLink.
The link to the PPE Portal is www.onelink.co.nz. This Portal is run through OneLink.
If you require PPE for services located anywhere else in New Zealand, please place an order through the PPE Portal via HCL.
The link to the PPE Portal is http://healthppe.org/. This Portal is run through Health Care Logistics (HCL).
THE VACCINE:
Find out when you can get a vaccine, GO HERE.
To create your QR code for your organisation/group, GO HERE.
Mental Health and Wellbeing Resources, GO HERE.
Free tools and resources available to support mental wellbeing. This includes calling 1737, your local GP practice or student health service, who can provide advice on how to get help to support at this time.
A comprehensive list of services and resources can also be found on the Unite against COVID-19 website.
0800 What’s Up is also a free service for children and rangatahi where they can talk to or webchat with a trained counsellor.
Other websites and APPS (phone) in support of mental health and wellbeing include (and not limited to) the following:
Melon Health https://www.melonhealth.com/
Just a Thought (Getting help through times of stress) https://www.justathought.co.nz/
Small Steps (Managing your stress on a journey) https://smallsteps.org.nz/
Resilient Teens (an e-health approach; The e-tools include chatbots, gamified apps to teach CBT skills and clinical tools as an adjunct to therapy) https://www.abetterstart.nz/the-science/resilient-teens-2/
Mentemia (your positive partner to mental wellbeing; co-designed by ex All Black John Kirwan) https://www.mentemia.com/nz/home
A BOOKLET ON MANY APPS AROUND MENTAL HEALTH & WELLBEING, pdf version FOUND HERE.
Mental Health Foundation of NZ Community Support Groups, GO HERE.
Mental wellbeing helplines
There are helplines available that offer support, information and help. All services are available 24 hours a day, 7 days a week.
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Need to Talk? — free call or text 1737 any time for support from a trained counsellor
Find out more about Need to Talk? 1737 (external link)
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Youthline — call 0800 376 633, free text 234 or email talk@youthline.co.nz
Chat online or find out more at Youthline (external link)
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What’s Up? — call 0800 942 8787 — a safe place for tamariki and rangatahi to talk.
Find out more about What’s Up? (external link)
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Skylight — call 0800 299 100 helping children, young people and their families and whānau through tough times of change, loss, trauma and grief
Find out more about Skylight (external link)
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Lifeline — 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
Find out more about Lifeline (external link)
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Suicide Crisis Helpline — 0508 828 865 (0508 TAUTOKO)
Find out more about the Suicide Crisis Helpline (external link)
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Depression and Anxiety Helpline — 0800 111 757 or free text 4202 to talk to a trained counsellor about how you are feeling or to ask any questions.
Find out more about the Depression and Anxiety Helpline (external link)
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Anxiety phone line — 0800 269 4389 (0800 ANXIETY)
Find out more about the Anxiety phone line (external link)
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Family Services 211 Helpline 0800 211 211 — for help finding, and direct transfer to, community-based health and social support services in your area
Visit the Family Services Directory online (external link)
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OUTline NZ — call 0800 688 5463 for confidential telephone support for sexuality or gender identity issues
Find out more about OUTline
THE ASIAN HELPLINE is available for anyone who needs brief health and wellbeing intervention. Call 0800 862 342. It’s free and confidential. We have a team of qualified counsellors who speak English, Mandarin, Cantonese, Korean, Japanese, Vietnamese, Thai and Hindi. We are available from 9 am to 8 pm, Monday to Friday. For more information, visit https://www.asianfamilyservices.nz/
Family Violence/Sexual Violence/Youth Servies/Rainbow Community/LGBTQI+: Helplines are available
If you are a victim of family violence, sexual violence, or if there is someone that makes you fearful, threatens or harasses you, seek help as soon as possible. You have the right to be safe. The following helplines are available for people needing help:
Finding a local support service:
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Family Services 211 Helpline (0800 211 211) — for help finding, and direct transfer to, community-based health and social support services in your area
Visit the Family Services Directory online (external link)
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Find your local Women’s Refuge by calling 0800 743 843 (0800 REFUGE) to be linked up with an advocate in your area
The Women’s Refuge website hosts a list of refuges near you (external link)
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Te Ohaakii a Hine National Network Ending Sexual Violence Together
Find out where sexual violence support services are in your area (external link)
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Safe to Talk — sexual harm helpline. Call 0800 044 334, text 4334 or email support@safetotalk.nz
Chat to counsellors online or find out more at Safe to Talk (external link)
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Victim Support — call 0800 842 846. 24-hour service for all victims of serious crime
Visit the Victim Support website to find out how they can support victims (external link)
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Victim Information Line/Victim Centre — call 0800 650 654 or email victimscentre@justice.govt.nz
Find out more about the Victim Information Line and Victim Centre (external link)
Family violence services:
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Women’s Refuge — call 0800 733 843 (0800 REFUGE) for 24-hour service advocacy and accommodation for women and their children experiencing family violence
Find out more about Women’s Refuge (external link)
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Shine domestic abuse services — free call 0508 744 633 (9am to 11pm) if you’re experiencing domestic abuse, or want to know how to help someone else
Find out more about Shine’s helpline (external link)
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Family violence information line — call 0800 456 450 to find out about local services or how to help someone near you
Find out more about family violence and getting help (external link)
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Elder Abuse Helpline — call 0800 32 668 65 (0800 EA NOT OK). 24-hour service answered by registered nurses who can connect to local elder abuse specialist providers
Here are signs of elder abuse or neglect to look out for (external link)
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Shakti New Zealand — call 0800 742 584 for culturally competent support services for women, children and families of Asian, African and Middle Eastern origin who have experienced domestic violence
Find out more about Shakti New Zealand (external link)
Sexual violence services:
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Better Blokes — call 09 378 8812 or email manager@betterblokes.org.nz for free peer support for male survivors of sexual abuse
Find out more about Better Blokes (external link)
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Safe to Talk — sexual harm helpline. Call 0800 044 334, text 4334 or email support@safetotalk.nz
Chat to counsellors online or find out more at Safe to Talk (external link)
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Male Survivors Aotearoa New Zealand — call 0800 044 344. Offers one-to-one, peer and support groups for male survivors of sexual abuse and their significant others
Find out more about Male Survivors Aotearoa New Zealand (external link)
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Tu Wahine Trust — call 09 838 8700 for kaupapa Māori counselling, therapy and support for survivors of sexual harm (mahi tukino) and violence within whānau
Find out more about Tu Wahine Trust (external link)
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ACC Sensitive Claims Unit — call 0800 735 566 for access to services related to sexual abuse or sexual assault
Find out more about accessing services via the ACC Sensitive Claims Unit (external link)
Services for those who want help to stop harming:
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Hey Bro helpline — call 0800 HeyBro (0800 439 276). 24/7 help for men who feel they’re going to harm a loved one or whānau member
Find out more about Hey Bro (external link)
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Safe to Talk — sexual harm helpline. Call 0800 044 334, text 4334 or email support@safetotalk.nz
Chat to counsellors online or find out more at Safe to Talk (external link)
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Korowai Tumanako — text or call 022 474 7044 for a kaupapa Māori service for those with concerning or harmful sexual behaviour
Find out more about Korowai Tumanako (external link)
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Stop — support for concerning or harmful sexual behaviour
Find out more about Stop (external link)
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Need to Talk? 1737 — free call or text 1737 any time for support from a trained counsellor
Find out more about Need to Talk? 1737 (external link)
Youth services:
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Youthline — call 0800 376 633, free text 234 or email talk@youthline.co.nz
Chat online or find out more at Youthline (external link)
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What’s Up? — call 0800 942 8787 - a safe place for tamariki and rangatahi to talk
Find out more about What’s Up? (external link)
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Skylight — call 0800 299 100 helping children, young people and their families and whānau through tough times of change, loss, trauma and grief
Find out more about Skylight (external link)
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Oranga Tamariki — call 0508 325 459 (0508 FAMILY) or email contact@ot.govt.nz for concerns about children and young people
Find out more about getting in touch with Oranga Tamariki (external link)
Support for Rainbow community / LGBTQI+
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OUTline NZ — call 0800 688 5463 for confidential telephone support for sexuality or gender identity issues
Find out more about OUTline
Services for those who want help to stop harming:
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Hey Bro helpline — call 0800 HeyBro (0800 439 276). 24/7 help for men who feel they’re going to harm a loved one or whānau member
Find out more about Hey Bro (external link)
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Safe to Talk — sexual harm helpline. Call 0800 044 334, text 4334 or email support@safetotalk.nz
Chat to counsellors online or find out more at Safe to Talk (external link)
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Korowai Tumanako — text or call 022 474 7044 for a kaupapa Māori service for those with concerning or harmful sexual behaviour
Find out more about Korowai Tumanako (external link)
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Stop — support for concerning or harmful sexual behaviour
Find out more about Stop (external link)
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Need to Talk? 1737 — free call or text 1737 any time for support from a trained counsellor
Find out more about Need to Talk? 1737
COVID-19 Wage Subsidy Information
COVID-19 Resurgence Support Payment (RSP):
For more information about this, GO HERE.
Funding, Finances and Subsidies:
MSD — Community Capability and Resilience Fund
Financial Support for Organisations during COVID-19
COVID-19 Funding Information For Community Groups
SUBSIDISED BROADBAND:
Subsidised broadband for kiwis who need it. Skinny Jump is a not-for-profit service who specifically support those most at risk of digital exclusion, as identified in the government’s digital inclusion blueprint.
If one or more of the following sounds like you, then you would probably be eligible: Families with children, Job seekers, seniors, people with disabilities, refugees and migrant communities, those in social housing, plus others…
For more information, go to https://www.skinny.co.nz/jump/about
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